Enjoy Your Stay 專業旅館英語

漂亮得宜的英文 + 專業的知識 = 最令人滿意國際級的服務！

擁有良好的英語能力，提供外國旅客得宜的服務，是專業旅館從業人員必備的條件。本教材依照旅館服務項目與常見情形，從受理訂房、辦理住宿、客房服務、旅遊行程安排、客房管理，到退房，編寫出切合實務需求、豐富完整的專業訓練課程，聽說讀寫一網打盡，讓您提升職場實力，服務更晉升層級。
每個單元分為情境對話、實用單字和句型、課堂活動，與成果驗收四大結構。讀者能從如蒞實境的對話中，學到如何與客人溝通應答；由條列的字彙句型中直接切入重點反覆套用練習；從強調互動的課堂活動單元中發掘興趣；由題型活潑多變的成果驗收中融會貫通。單元中更以詳盡的彩圖單元來輔助學習，按部就班地強化你的專業英文。
讀完本書，旅館業就是你的最佳舞台。請帶著你的熱忱，盡情揮灑實力，讓每一位客人感到賓至如歸，享受充滿感動的歡愉！

Part 1 Reservations
1 Giving Information About the Hotel
2 Taking Room Reservations
3 Reservation Emails and Faxes
Part 2 Checking in
4 The Check-in
5 Showing Guests to Their Rooms
Part 3 Services and Facilities
6 Room Service
7 Laundry and Valet Services
8 Tour Arrangements and Giving Directions
9 Transportation
10 Tailoring
11 Exchanging Money and Depositing Items
12 Looking for Guest, Mailing,
 and Baby-sitting Services
13 Restaurants ( 1 )
14 Restaurants ( 2 )
15 Conferences and Business Travelers
16 Messages and Phones Calls
Part 4 Housekeeping
17 Making up the Rooms
18 Supplying Things
Part 5 Emergencies
19 The Loss of Belongings and Pets
20 Medical Problems
21 Various Accidents Problems and Solutions 
Part 6 Problems and Solutions
22 Room Problems ( 1 )
23 Room Problems ( 2 )
24 Complaints About the Laundry
Part 7 Checking out
25 Paying Bills
26 Payment Problems
Part 8 Staff Training
27 Room Attendants ( 1 )
28 Room Attendants ( 2 )
29 Cleaning Staff
30 Laundry Staff