滿額折
SIX SIGMA LEADERSHIP HANDBOOK
商品資訊
ISBN13：9780471251248
出版社：JOHN WILEY & SONS;LTD
作者：RATH & STRON
出版日：2003/02/07
裝訂／頁數：精裝／592頁
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商品簡介
作者簡介
目次
商品簡介
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
作者簡介
AON MANAGEMENT CONSULTING'S RATH & STRONG, founded in 1935, is the global leader in Six Sigma solutions, providing clients with an integrated portfolio of consulting services in operations, human resources, Six Sigma, change management, leadership, organizational consulting, and selection and assessment services.
目次
Foreword.
Preface.
About the Company—Rath & Strong: A Distinguished History.
Acknowledgments.
Introduction.
What Is Six Sigma?
Why Six Sigma?
Six Sigma and Its Application in Different Industries and Functions.
Infrastructure and Roles.
The Non-Delegable Role of Executives.
Lean and Six Sigma.
Work-Out and Six Sigma.
Organization Culture and Six Sigma.
The Customer Connection.
Process Improvement: DMAIC.
Design for Six Sigma.
Process Management.
Managing with Dashboards.
Preparaing for Six Sigma.
Launching Six Sigma.
Cross-Cultural Aspects of Deploying Six Sigma.
Stabilizing, Extending, and Integrating Six Sigma.
Measuring the Effectiveness of Your Six Sigma Deployment.
Change Management and Communication.
Black Belt Selection and Development.
Project Selection.
project Reviews.
Replicating Results and Managing Knowledge.
Measuring and Auditing Results.
Developing Change Leadership Capacity.
Appendix A: Basic Six Sigma Concepts.
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.
Appendix C: DFSS Case Study.
Notes.
Index.
About the Contributors.
Preface.
About the Company—Rath & Strong: A Distinguished History.
Acknowledgments.
Introduction.
What Is Six Sigma?
Why Six Sigma?
Six Sigma and Its Application in Different Industries and Functions.
Infrastructure and Roles.
The Non-Delegable Role of Executives.
Lean and Six Sigma.
Work-Out and Six Sigma.
Organization Culture and Six Sigma.
The Customer Connection.
Process Improvement: DMAIC.
Design for Six Sigma.
Process Management.
Managing with Dashboards.
Preparaing for Six Sigma.
Launching Six Sigma.
Cross-Cultural Aspects of Deploying Six Sigma.
Stabilizing, Extending, and Integrating Six Sigma.
Measuring the Effectiveness of Your Six Sigma Deployment.
Change Management and Communication.
Black Belt Selection and Development.
Project Selection.
project Reviews.
Replicating Results and Managing Knowledge.
Measuring and Auditing Results.
Developing Change Leadership Capacity.
Appendix A: Basic Six Sigma Concepts.
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.
Appendix C: DFSS Case Study.
Notes.
Index.
About the Contributors.
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