商品簡介
Contributors from realms of politics and administration, business and economics, and information and computers describe the front lines of using electronic communication systems to help governments behave more like businesses: improving the efficiency, effectiveness, and productivity of services while maintaining a customer-centric focus and cost orientation. Their topics include an evaluation of Arab municipal websites, determining types of services and targeted users of emerging electronic government strategies as demonstrated in Tanzania, private services as intermediaries to channel public service delivery, relating acceptance and optimism to electronic-file adoption, and metagoverning policy networks in electronic government. Annotation c2011 Book News, Inc., Portland, OR (booknews.com)
