The Human Side of Leadership: Navigating Emotions at Work

Despite the ubiquitous nature of emotions as part of the human psyche, the emotional side of leadership is largely ignored in formal and informal training of managers, often resulting in miscommunication and contributing to stress in the workplace. Though concepts such as "emotional intelligence" have entered the mainstream, they are often marginalized in managerial practice. This book argues that without acknowledging the powerful influence of emotions--your own as well as others'--managers are doomed to fail in their interactions with employees, peers, and bosses, and ultimately in their ability to manage and lead effectively. Ginsberg and Davies draw from primary research, including interviews with managers in a variety of settings, to introduce readers to the "emotional side of leadership" and demonstrate its positive effects on individual and organizational performance. They present practical tools for honing emotional navigation skills and applying them toward decision making, problem solving, communication, feedback, and performance improvement.

Timothy Gray Davies is Professor and Director of the School of Education at Colorado State University, where he previously served as Director of Graduate Programs and Program Chair of the Community College Leadership Doctoral Program.