商品簡介
A leading expert on performance measurement precisely describes how to create the blend of measurements for today's organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure.
目次
THE POWER OF PERFORMANCE MEASUREMENT.
Tailoring Measures for Everyone.
Building a Family of Measures.
Families of Measures in Action.
BEYOND THE BOTTOM LINE.
Profitability: Measures of the Financial World.
Productivity: Measures of the Physical World.
Productivity and Cost Issues.
THE QUALITY IMPERATIVE.
External Quality: Is the Customer Always Right?
Internal Quality: The Search for Waste.
More Quality Measures: "I'll Know It When I See It!" ON THE FRONT LINE.
Benchmarking: "Are We There Yet?" Gainsharing: "What's in It for Me?" Ready, Set, Measure.
Appendices.
Glossary.
Notes.
References.
Index.
