Implementing TWI ─ Creating and Managing a Skills-Based Culture

Featuring strategies employed in Lean, this volume describes the experiences of organizations using TWI more than 60 years after the Training Within Industry program turned the U.S. into the industrial giant that won World War II. Based on their experience implementing TWI in organizations as diverse as Virginia Mason Medical Center and Donnelly Manufacturing, Shingo Prize Winners Patrick Graupp and Robert Wrona prove why many consider them the most successful TWI trainers in the world.
Their hands-on manual provides the tools and templates that can turn your company’s employees into a skilled and invested workforce capable of realizing unprecedented profits.
Praise for:
If you want to get from interesting displays to true standardized work, read this book.— Jeffrey K. Liker, author, The Toyota Way
… uses cases to explain how to create no-nonsense culture change by teaching people how to do work differently, and how to relate to each other differently in order to work more effectively.— Robert "Doc" Hall, Editor-in Chief, Target Magazine

Graupp and Wrona bring many examples of companies that [improved] competitiveness by improving their capacity to fully engage their workforce … .—Steven Spear, Sr. Lecturer, MIT Sloan School of Management

Patrick Graupp learned TWI at the Corporate Training Center for Sanyo Electric Co., Ltd. in Japan and has been a trainer of all three TWI programs for over 25 years. Robert J. Wrona joined the Central New York Technology Development Organization as a Lean Project Manager in 2001 and has over 20 years experience as a TQM and Lean consultant.

Introduction: A Compelling Need for Skills TrainingPart One: TWI Takes Hold in the U.S. — AgainLearning to Do Again What Was Already Done BeforeTenacious at Nixon Gear, Inc. Getting TWI to "Take Root" in an Organization: TWI as an Integrated ProcessPart Two: TWI's Connection to LeanTWI as an Integral Part of Strategic Lean: Standard Work, Continuous Improvement, Respect for PeopleThe Role of a TWI Champion at Donnelly Custom Manufacturing Starting Over to Get it Right at Albany International Monofilament PlantPart Three: TWI and CultureBuilding a Culture of Competence: The Human Element of Each TWI ProgramCulture Building at W. L. GoreTWI Returns to Healthcare at Virginia Mason Medical CenterPart Four: TWI ImplementationApplying TWI to Your OrganizationA Preemptive Turnaround at Currier Plastics, Inc.Part Five: Expanding TWI by Leveraging JR, JI & JMTWI's Problem Solving TrainingConclusion