Value Stream Management for the Lean Office ─ 8 Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas
商品資訊
ISBN13：9781563272462
出版社：Productivity Pr
作者：Don Tapping; Tom Shuker
出版日：2002/11/01
裝訂：平裝
規格：27.9cm*21.0cm*1.3cm (高/寬/厚)
商品簡介
Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.
BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!
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