Lean Administration: Case Studies in Leadership and Improvement

AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean. To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications. Highlights include: Practical, in-depth description of lean office implementations, most of which have not been described in other publications. Responds to reader desire for real-world lean office information. Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.

The Association for Manufacturing Excellence (AME), founded in 1985, is a not-for-profit organization dedicated to cultivating understanding, analysis and exchange of productivity methods and their successful application in the pursuit of excellence. The AME publishes the award-winning Target magazine and puts on several regional and national events each year.

Foreword Introduction Section I: Leadership, Organization and Training Chapter 1: HUI Expands Self-Directed Teaming to the Office Chapter 2: Steelcase: Learning How to Implement Customer-Focused Enterprise-Wide Lean Section II: Improving Processes Chapter 3: Lean Goes Beyond the Production Floor Chapter 4: Lean Office Events - Priceless Knowledge, Team Solutions Chapter 5: Lean Success in an Administrative Environment Chapter 6: Lean Office: Mapping Your Way to Change Chapter 7: Elgin Sweeper Co. Employees Clear a Path Toward Lean Operations with Their Lean Enterprise System Section III: Lean in Healthcare Chapter 8: Metamorphosis: Healthcare's Ongoing Transformation Chapter 9: "The Calling:" St. Vincent Hospice Index