Working GlobeSmart ─ 12 People Skills for Doing Business Across Borders

Rich in examples--from Italy to India, Turkey to Thailand--Working GlobeSmart bridges the gap between what we know about business success and what we know about differences in values, abilities and behavioral characteristics across various cultural dimensions. Global consultant Ernest Gundling presents his unique GlobeSmart model to show how to develop cultural competencies at the organizational, group and interpersonal level, highlighting 12 key skills critical for success. Working GlobeSmart addresses issues of global teamwork, customer relations, change management, strategy and innovation and demonstrates the power of the Global People Skills framework to bring vision and strategy to life, to create training and development programs for multicultural learners and to develop or participate effectively in a global team.

Dr Ernest Gundling is a co-founder of MeridianEaton Global and is currently a senior Asia specialist and co-President of the company's operations and also coaches executives with global responsibilities and works with multicultural management teams. He is also a lecturer at the Haas School of Business at the University of California, and the author of two previous books, The 3M Way to Innovation and Working GlobeSmart. He lives in San Francisco. Anita Zanchettin is Director, Global Inclusion for MeridianEaton Global and has worked with companies such as Accenture, Amoco, Bayer, Caterpillar, Citibank, Dean Foods, Duracell, Ernst & Young, General Motors, Hewlett-Packard, Motorola, Panasonic, Procter & Gamble, Wal-Mart, and the World Bank. Ms. Zanchettin's areas of cultural expertise include Latin America, Europe, and the Middle East.