商品簡介
Armstrong (chief executive officer of AMGI, an international strategic management consultancy) describes business techniques aimed at process management and problem solving to achieve continuous innovation. The core of the book presents a methodology of continuous innovation that includes researching customer needs, defining the "As Is" enterprise process, developing measures, determining the improvement objectives and schedule, developing best practice for effective process improvement teamwork, formulating and evaluating solutions, documenting and implementing solutions, and continuous monitoring. Annotation c2008 Book News, Inc., Portland, OR (booknews.com)
