旅遊英語（簡體書）

《旅游英語》從導游接待流程出發，分別講解了迎接游客、入住酒店、訂餐點菜、安排行程、旅游景點觀光、導游講解、陪同游客購物、處理投訴和緊急事務，以及到機場送行等內容。
《旅游英語》采用“工學結合”的模式，提煉了每個項目的學習目標，使教學方向更為清晰明確，重點突出；導入了教學建議，方便老師對課程的理解和安排。此外，文中還穿插了大量的案例及補充閱讀資料，可提高學生的學習興趣和學習效果。
《旅游英語》可作為高職高專旅游專業教材，也可作為旅游行業相關人員的培訓用書。

《旅游英語》：工學結合、任務驅動、項目導向、頂崗實習，“理論、實務、案例、實訓”四位一體，全面提高學生的實際操作能力。

Item 1 Meeting Tourists
Task 1 Meeting Tourists at the Airport
Task 2 Meeting a Tour Group at the Station
Task 3 Going to the Hotel
Task 4 Making a Welcome Speech

Item 2 Helping with Lodging
Task 1 Making a Hotel Reservation
Task 2 Check-In
Task 3 Check-Out

Item 3 Enjoying Food and Beverage
Task 1 Booking a Table
Task 2 Ordering Dishes
Task 3 Enjoying Chinese Food

Item 4 Arranging with Tourists for Itinerary
Task 1 Providing Information for Sightseeing
Task 2 Planning Itinerary
Task 3 Modifying Itinerary

Item 5 Guiding in Sightseeing
Task 1 Guide for City Sightseeing
Task 2 Guide for Visiting Historical Sites
Task 3 Guide for Touring Natural Landscapes
Task 4 Guide for Visiting Chinese Gardens

Item 6 Experiencing Chinese Culture
Task 1 Seeing a Peking Opera
Task 2 Celebrating the Spring Festival
Task 3 Appreciating Chinese Tea

Item 7 Shopping
Task 1 Assistance on Tourist's Shopping
Task 2 Buying Souvenirs
Task 3 Bargaining in a Shop

Item 8 Handling Complaints
Task 1 Handling Complaints about Waiter's Rudeness
Task 2 Handling Complaints about Housekeeping Service

Item 9 Handling Emergencies
Task 1 Looking for the Lost Tourist
Task 2 Handling the Loss of Luggage
Task 3 Helping the Sick Tourist

Item 10 Seeing Tourists Off
Task 1 Seeing Tourists Off
Task 2 Making Farewell Speech
參考文獻

Rechecking the number of the tourists A guide should count the number of the tourists after everybody gets on the bus and recheck the number with the tour escor Delivering a welcome speech.
It's very important for a guide to deliver a welcoming speech because the first impression is important. You should be polite and pleasant wlule making a
speech.It can make the tourists feel relaxed and comfortable especially if they had a long flight.
Making introductions along the way Everything is fresh for a newcomer.The tourists expect their tour guide to in-troduce the views as they look through the bus windows.A tour guide should.