Beyond Knowledge Management ─ What Every Leader Should Know

Liebowitz (management and technology, U. of Maryland U. College) identifies 10 areas where senior executives and managers can gain a competitive advantage and add value to their organization: knowledge management, strategic intelligence, globalization, e-learning, social networking, virtual worlds, technology, human capital, relationships, and innovation. Each chapter illustrates the topic through case studies of companies like Coca-Cola, eBay, PricewaterhouseCoopers, the U. of Maryland U. College, Northrup Grumman, the US Department of Health and Human Services, and the Centers for Disease Control and Prevention, contributed by leaders at these organizations. Annotation c2012 Book News, Inc., Portland, OR (booknews.com)

Dr. Jay Liebowitz is the Orkand Endowed Chair of Management and Technology in the Graduate School of Management & Technology at the University of Maryland University College (UMUC). He previously served as a professor in the Carey Business School at Johns Hopkins University. He is ranked one of the top 10 knowledge management researchers/practitioners out of 11,000 worldwide, and was ranked number two worldwide in knowledge management strategy according to the January 2010 Journal of Knowledge Management. At Johns Hopkins University, he was the founding program director for the Graduate Certificate in Competitive Intelligence and the capstone director of the MS-Information and Telecommunications Systems for Business Program, where he engaged over 30 organizations in industry, government, and not-for-profits in capstone projects.

Prior to joining Hopkins, Dr. Liebowitz was the first knowledge management officer at NASA Goddard Space Flight Center. Before NASA, Dr. Liebowitz was the Robert W. Deutsch Distinguished Professor of Information Systems at the University of Maryland-Baltimore County, Professor of Management Science at George Washington University, and Chair of Artificial Intelligence at the U.S. Army War College. Dr. Liebowitz is the founder and editor-in-chief of Expert Systems with Applications: An International Journal (published by Elsevier), which was ranked number one worldwide in the operations research/management science category according to the 2008 Thomson Impact Factors. He is a Fulbright Scholar, IEEE-USA Federal Communications Commission Executive Fellow, and Computer Educator of the Year (International Association for Computer Information Systems (IACIS)). In 2011, the annual Jay Liebowitz Outstanding Student Research Award was established through IACIS. He has published over 40 books and myriad journal articles on knowledge management, intelligent systems, and IT management. His most recent books are Knowledge Retention: Strategies and Solutions (Taylor & Francis, 2009), Knowledge Management in Public Health (Taylor & Francis, 2010), and Knowledge Management and E-Learning (Taylor & Francis, 2011). He has lectured and consulted worldwide.