商品簡介
Drawn from the author's three decades of experience as an interpersonal communication expert, this empowering and insightful resource offers specific techniques for leading, understanding and connecting to people.
作者簡介
Dr. Rick Kirschner is an international bestselling author, including Dealing With People You Can't Stand: How To Bring Out the Best in People at Their Worst, Love Thy Customer, andInsider's Guide to the Art of Persuasion. Dr. Kirschner is a faculty member of the Institute for Management Studies, and an adjunct professor at Southwest College of Naturopathic Medicine.
