Understanding Emotional Intelligence

Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, you can learn to improve relationships to achieve your desired outcomes, perform better at interview and develop your decision making on a day-to-day basis. Understanding Emotional Intelligence will show you how to:

‧ negotiate more effectively
‧ reduce conflict at work
‧ develop an emotionally aware organization
‧ use EQ as a management strategy
‧ produce an emotionally intelligent CV
‧ increase your self-confidence


Including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a jargon-free way to help you achieve your goals and make the most out of every situation.

Frances Kay works with organizations in the field of research and corporate development. She is the author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP.

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations’ International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics. He is the co-author of Understanding NLP.