Global Business Etiquette ─ A Guide to International Communication and Customs

Martin (management, U. of Mississippi) and Chaney (management, U. of Memphis) help businesspeople understand proper communication and customs etiquette in different cultures. They address language, greetings, introductions, and business cards; socializing; dining and tipping; conversational and oral and written customs and etiquette; dress and travel; and attitudes towards religion, education, status, and social class. Each chapter ends with tips for the top 10 countries with which the US trades, updated for this edition, resulting in replacement of the Netherlands with Brazil and adding the US to the list to make comparisons easier. They have added chapters aimed at women and on international negotiation etiquette in this edition, as well as additional sidebars and discussion of clothing and physical appearance, objects, and symbols in the chapter on gestures and other nonverbal communication. Annotation Ac2012 Book News, Inc., Portland, OR (booknews.com)

Jeanette S. Martin is professor of management at the University of Mississippi.

Lillian H. Chaney is distinguished professor of management emeritus at The University of Memphis.