商品簡介
France, a coach, trainer, and owner of a training business for assistants who presents workshops for assistants and office managers, provides a guide for professional assistants, executive assistants, and secretaries that outlines leadership and management skills. She builds on knowledge from The Definitive Personal Assistant & Secretarial Handbook (2012) and assumes that readers are proficient in communicating and building relationships and in technical areas and computer programs. Drawing on tools and techniques based on neuro-linguistic programming, she explains leadership styles, strengths, skills, and behaviors; motivating oneself and the team; emotional intelligence; leading teams; performance management; coaching; communicating with different personality and behavior styles; managing projects; negotiation; and change management. No bibliography is included. Annotation c2013 Book News, Inc., Portland, OR (booknews.com)
作者簡介
Sue France has over 30 years of experience as a secretary and personal assistant. She is the UK National Training & Development Officer for European Management Assistants (EUMA). She presents at PA conferences throughout the world, and is also involved in training and coaching PAs and secretaries.
