Using Benchmarking, Needs Assessments, Quality Improvement, Outcome Measurement, and Library Standards

This book/CD-ROM guide to results-oriented library evaluation explains the most important and popular assessment techniques in straightforward language and gives step-by-step instructions for performing evaluation studies. Part I of the guide prepares readers by examining related management theory, looking at assessment in today's environment of social, economic, and technological change. Part II details five core methods (needs assessment, quality improvement, benchmarking, library performance standards, and outcomes measurement) and their real-world applications, and illustrates them with real-life examples. The workbook found at the end of each chapter is also reproduced on the accompanying CD-ROM. Part III covers methods for data collection, analysis, and presentation. The CD-ROM also contains supporting materials not found in the book, a glossary, and a list of recommended readings with links to web sites. Dudden is the Health Sciences Librarian and Library Sciences Director at the National Jewish Medical and Research Center in Denver. Annotation c2007 Book News, Inc., Portland, OR (booknews.com)