The Water Workforce

This handbook for human resources officers, supervisors, and managers takes an organization-wide approach and details how to recruit, train, motivate, and retain high-quality employees at water utilities. Grigg (civil engineering, Colorado State U.) and Zenzen, who works with nonprofit agencies, city government, and educational institutions in project management, public relations, print and electronic publishing, and event marketing, include discussion of workforce planning, synthesis of utility experiences from workforce management, a review of recent American Water Works Association Research Foundation research about knowledge management and workforce initiatives, and applications in small utilities. Annotation c2009 Book News, Inc., Portland, OR (booknews.com)