The IT Service—The Essentials

Since the early 2000s numerous external scenarios and drivers have added significant pressures upon the IT organizations. Among many, these include: Regulatory compliance: data privacy requirements and corporate scandals have focused a requirement for transparency with high impact on IT organizations Economic pressures: require IT organizations to more closely align with business imperatives. The outcome has been an explosion of 'standards' and 'frameworks' each designed to support the IT organization as it demonstrates to the world that they are the 'rock' of an organization: strong, reliable, effective and efficient. Most of these standards and frameworks have great elements but no organization can adopt them all and many were created without sufficient considerations for interoperability. The IT Service (in 2 parts) looks at the key and very simple goals of an IT organization and clearly and succinctly presents to the reader the best 'rock solid' elements in the Industry.