Peter Hernon is professor at Simmons College, Graduate School of Library and Information Science. He received his PhD from Indiana University. Hernon is co-editor ofLibrary & Information Science Research, founding editor of Government Information Quarterly, and past editor ofThe Journal of Academic Librarianship. He is also author of numerous publications, includingOutcomes Assessment in Higher Education (2004), The Next Library Leadership (2003), andAssessing Service Quality (1998).
Philip Calvert is senior lecturer at Victoria University of Wellington, New Zealand. Prior to that he worked in a variety of academic and public libraries in the United Kingdom, Fiji, and Papua New Guinea. His research interests relate to performance measurement and library effectiveness, assessing service quality, journal quality, misconduct and misinformation, social inclusion and public libraries, and library funding.
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