Library 3.0 ― Intelligent Libraries and Apomediation

The emerging generation of research and academic library users expect the delivery of user-centered information services. "Apomediation" refers to the supporting role librarians can give users by stepping in when users need help. Library 3.0 explores the ongoing debates on the “point oh” phenomenon and its impact on service delivery in libraries. The authors analyze library 3.0 and its potential in creating intelligent libraries capable of meeting contemporary needs, and the growing role of librarians as apomediators. The book is divided into four chapters: an introduction that places apomediation in context, a consideration of “point oh” libraries, coverage of library 3.0 librarianship and an exploration of ways libraries can move towards "3.0."

Tom Kwanya is a Knowledge Management specialist, based in South Africa. His areas of research include social networking and media, innovation in research libraries, knowledge management, and public relations in libraries.

Christine Stilwell is Professor of Information Studies and Co-ordinator of the Doctoral and Honors Programs at the University of Kwazulu-Natal, South Africa.

Peter Underwood is Honorary Professor of the University of Kwazulu-Natal and Emeritus Professor and former Chair of Librarianship of the University of Cape Town, South Africa. He is the co-author of "Freedom of Information in the Developing World: Demand, compliance and democratic behaviour" (2010, Chandos Publishing).