商品簡介
Watson, a general practitioner in the UK, and Gillespie, an actor, writer, producer, and corporate coach, offer a framework for communication in healthcare consultations that focuses on a status, story, summarizing, sharing, securing, and sanity model. Using cases and stories, they show general practitioners how patients' perceptions and first impressions affect outcomes, the importance of empathy and understanding, and how to show an interest; how to let patients relate their stories, types of listening, cultural differences, and verbal and non-verbal communication; how to summarize patient concerns; how to share options and decide on actions; how to ensure the encounter reaches a clear and safe conclusion and manage and assess risk; and how to refocus before seeing the next patient and survive in the long term. Distributed in the US by Martin P. Hill Consulting. Annotation c2014 Ringgold, Inc., Portland, OR (protoview.com)
