Management is awash with performance improvement "brands" that promise ambitious results. But which framework is right for your workflow? Quality Management or Statistical Process Control? TPS or Six Sigma?
Business Process Management 3e frees organizational leaders from faddish frameworks and confusion. The success of this huge bestseller is its application of common sense to the essentials of process improvement. It's an amalgamation of all the previous approaches without the need for total prescription to one framework or obfuscating complications. The result: managers or students are equipped with a fundamental understanding of the bedrock principles of process improvement.
The no-nonsense clarity of Jeston and Nelis' approach has helped literally thousands of businesses successfully implement a BPM project.
NEW TO THIS EDITION:
New and revised case studies throughout
Enhanced pedagogy: now includes learning outcomes, chapter topics, learning objectives, highlighted key points, chapter summaries, critical discussion points and self-test questions
New chapters on questions that have become more crucial since the second edition's publication: How should you start—top-down or bottom-up? Should we be customer-centric? How does BPM link to today's most pertinent management and technology issues? What are the critical success factors?
Due to popular demand, a new and expanded section on IT in BPM
Brand new companion website including slides and assignment answers!
John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd.
Johan Nelis works for Oakton, an Australian consulting and technology firm as Business Improvement Practice Manager. He established and managed BPM practices in Europe and Australia. He was co-founder and Vice Chairman of the Dutch BPM Forum and Chairman of the Sydney Forum.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
