滿額折
Problem-Driven Management ― Achieving Improvement in Operations Through Knowledge Management
商品資訊
ISBN13：9781403941374
出版社：Palgrave Macmillan
作者：Beatriz Munoz-Seca; Josep Riverola
出版日：2005/03/02
裝訂／頁數：精裝／383頁
規格：24.8cm*16.5cm*3.2cm (高/寬/厚)
定價
：NT$ 9350 元若需訂購本書，請電洽客服 02-25006600[分機130、131]。
商品簡介
作者簡介
商品簡介
Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
作者簡介
Beatriz Munoz-Seca is Professor and Head of the Operations and Technology Department at IESE Business School and Josep Riverola is Professor of Production, Technology and Operations Management at IESE Business School, both at the University of Navarra, Barcelona..
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