商品簡介
Thirteen updated papers from the fourth annual Virtual Reference Desk Conference in San Antonio, TX, look at policies and practices US libraries are adopting to keep their reference desks current. The collection is of interest to reference librarians, administrators, and information professionals both at libraries with established online service and at those in the preliminary planning stages. The papers explore the perceptions and expectations of users and how libraries are engaging them in their virtual reference service. Chapters look at personnel and training issues as well as information service in the context of privacy and surveillance, the establishment of a knowledge society, and the future of research and development. Annotation c2004 Book News, Inc., Portland, OR (booknews.com)
