Business Process Change ─ A Business Process Management Guide for Managers and Process Professionals

The third edition of this guide features a revised and updated text, still focused on business process management techniques, and their application to assure cost-effective and consistent outcomes. This edition features expanded material, delivering an updated look at contemporary business process improvement methodologies and presenting a methodology based on current best practices that can be custom-fit to any combination of human and automated processing. Paul Harmon is the Executive Editor of Business Process Trends. Annotation c2014 Ringgold, Inc., Portland, OR (protoview.com)