The Institute of Medicine and others have stressed the urgency of transforming hospitals into places where each patient receives the best quality care, every single time. Hospital leaders agree that they need to change their systems and processes in order to achieve substantial increases in reliability, and leadership is the most important ingredient in increasing the reliability of an organization. This book presents concepts and tools that a growing number of hospitals are using to help achieve their safety, quality, and efficiency goals. The author includes numerous case studies to demonstrate successes and failure of concepts and tools discussed in the book.
Rick Morrow is a consultant with more than 25 years of senior leadership experience in the healthcare, aviation, construction, automotive, and high tech industries. Morrow leads the quality, safety, and high reliability unit of Healthcare Performance Partners, a MedAssets company. He has authored Lean Six Sigma performance excellence courses and taught and deployed programs internationally for Eaton Corporation, SKF, Motorola, United Airlines, The Joint Commission, and Healthcare Performance Partners.
Morrow is the author and leader of HPP’s Six Sigma consulting. He wrote and leads the Belmont University Lean Healthcare Certification Program for Supply Chain Professionals, which is a blend of The Toyota Production System, Six Sigma, and Change Leadership. Morrow also wrote and taught The University of Pennsylvania’s Penn Medicine Leadership and Performance Improvement courses. He authored the Lean Six Sigma Program at The Joint Commission and steered its Center for Transforming Healthcare, where he and his team led collaborations improving patient care and safety with major academic medical centers including Cedars-Sinai, Johns Hopkins, Mayo Clinic, Intermountain Healthcare, North Shore Long Island Jewish, and Stanford University.
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