Cofounder of the Shapiro Negotiations Institute, RONALD M. SHAPIRO has negotiated more than $1 billion in contracts. His techniques have helped more resolve a national symphony orchestra strike, facilitate solutions to human relations problems, and reconcile disputes in the government and corporate world. His bestselling books include
The Power of Nice and
Dare to Prepare.
JEFF BAKER is a Baltimore Sun reporter. He has covered news, politics and sports for The Sun., Arizona Republic and AP and has appeared on PBS, CNN, ESPN, and other networks. He lives with his wife and daughter in Silver Spring, Maryland.
