商品簡介
PeopleMatter Now,More Than Ever!THE SERVICE INDUSTRY—including restaurants, conveniencestores, and other retail companies—has seen a tremendousamount of change in recent years and not all for the better.These businesses are facing some major challenges, from slimmargins and high turnover rates to ever-changing workforcemanagement issues infl uenced by politics, generational trends,and the new post-downturn economy.PeopleMatter puts forth the simple yet powerful idea that thekey to overcoming these challenges lies with your people. Youcan’t accomplish any of your goals without them, and if you canbetter understand who they are, what they want, and how toengage and motivate them, you can unlock a world of potentialthat will make a positive difference in more ways than one.The payoff can be huge, not just in terms of bettering yourbottom line, but also in the lives of everyone involved—includingyou. Your people are the most valuable asset you’ve got, andhelping them fi nd real meaning and purpose in their lives is bothgood for business and good for them. Plus, being able to do thatfor someone else is a pretty powerful and inspiring thing.Because real change is about more than just theory, PeopleMatteralso provides action items that employers and managers can useright now to make their workplaces better, with the end resultbeing happier employees and happier customers, which in turnleads to higher sales and better margins—and who wouldn’t want all that?
