Chapter 1 English at Airport
Unit 1 Going Through Checkin Formalities
Unit 2 Checking & Consigning Luggage
Unit 3 On the Plane
Unit 4 At the Immigration Office
Unit 5 Going Through Customs
Chapter 2 English at Travel Service
Unit 1 Job Interview and Training of New Clerks
Unit 2 Introduction of Tourism Products
Unit 3 Talking about Itinerary
Unit 4 Helping to Make Reservation
Unit 5 Handling Complaints
Chapter 3 English for a Tour Guide
Unit 1 Meeting on Arrival & Seeing off on Departure
Unit 2 Sightseeing
Unit 3 Shopping
Unit 4 Recreation
Unit 5 Handling Emergency Case
Chapter 4 English at Hotel
Unit 1 Checkingin and Checkingout
Unit 2 Housekeeping Service
Unit 3 Food and Beverage
Unit 4 Exchange of Foreign Currency
Unit 5 Convention and Exhibition Service
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