商品簡介
This practical guide covers all phases of the application of Total Quality Management (TQM) to product design and development - from initial concept to customer support - addressing critical questions such as: What is total quality and how is total quality managed in the real world? What does total quality cost? How is TQM useful in the computer and software industries? Who controls the quality of tangible products? Where do procedures and processes management and employee motivation come in?
Establishing rigorous definitions of the principles of Total Quality Management, Applying TQM to Product Design and Development highlights the pitfalls of taking a TQM program all the way and furnishes a two-stage strategy for stopping at the optimal point... describes quantitative TQM analysis techniques for making least-risk, cost-effective design and manufacturing decisions... explains the methodologies for Processes and Procedures Management and depicts the role of Motivation Management in making TQM programs work... identifies and examines product performance, service life, life-cycle cost of ownership, reliability, and maintainability as the basic design attributes of total quality... provides a complete review of reliability and maintainability engineering methodologies, emphasizing availability growth management rather than prediction... and much more.
