Transforming Teams ─ Tips for Improving Collaboration and Building Trust

This motivational management tale is based on the author’s real-world experiences as a consultant helping companies resolve breakdowns in collaboration and trust at the workplace. Using a narrative style to show problem-solving in action, the book follows the challenges faced by a company CEO and her team as they address three central precepts: that all relationships are reparable, that the use of direct language is fundamental, and that members of a team can fix only one thing – themselves.

As the story unfolds, team members learn the three communication minefields that derail and disrupt effective teamwork – breaking promises, avoiding conflict, and not holding each other accountable for their actions. They end up improving their collaboration by recognizing the interrelated components of trust and understanding their own behavioral style and the styles of others.

Claudia St. John is an HR professional with more than 20 years’ experience in human resources, employee benefits, management consulting, and communications. She specializes in employee engagement, organizational development, strategic planning, recruitment, and executive career management. She is the president of Affinity HR Group, LLC, a national human resources consulting firm. She manages a team of 12 consultants across the country.

In addition to managing the operations of Affinity HR Group, Claudia is a frequent public speaker, is quoted often in national and industry press, and is a regular contributor to numerous print and electronic publications on the topic of human resources. Her professional passion is in teaching teams about behavioral styles, conflict resolution, and collaboration. She has successfully presented the concepts developed in this book to many audiences in the United States and worldwide and to countless clients over the years.

Claudia holds a Senior Professional in Human Resources (SPHR) certification and is a member of the Society for Human Resource Management. She also holds the following behavioral science certifications: Certified Professional Behavioral Analyst (CPBA); Certified Professional Values Analyst (CPVA); Certified Professional EQ Analyst (CPEQA), and Certified Professional TriMetrix Analyst (CPTA).