501 Ways to Roll Out the Red Carpet for Your Customers ─ Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

ISBN13：9781632650238
出版社：Career Pr Inc
作者：Donna Cutting
出版日：2015/12/21
裝訂／頁數：平裝／256頁
規格：23.5cm*15.2cm*1.9cm (高/寬/厚)
關鍵字： 501 Ways to Roll Out the Red Carpet for Your Customers ─ Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression、 501、 Ways、 to、 Roll、 Out、 the、 Red、 Carpet、 for、 Your、 Customers、 Easy、 Implement、 Ideas、 Inspire、 Loyalty、 Get、 New、 and、 Make、 Lasting、 Impression、 Career Pr Inc、 Donna Cutting、外文書、 General management、

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商品簡介

"It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exciting ideas for rolling out the red carpet for your customers. But given your other responsibilities, where can you find the time to do so? 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your customers' experience. You'll find examples from a variety of fields, from healthcare, banking, and entertainment to small business, retail, and entrepreneurial ventures. 501 Ways to Roll Out the Red Carpet for Your Customers will give you helpful tips to: Make "red-carpet service" a first and lasting impression. Get your team "red-carpet ready." Inspire positive word-of-mouth by delivering wow. Handle service recovery with style. Employ creative marketing ideas and social media savvy. Using the plethora of tips, tricks, and techniques in 501 Ways to Roll Out the Red Carpet for Your Customers, you don't have to reinvent the customer-service wheel--just roll out the red carpet!"--

作者簡介

Donna Cutting is the founder and CEO of Red-Carpet Learning Systems, Inc., a consulting firm that provides tools and training to help leaders engage their teams to deliver world-class customer service. She's a popular keynote speaker, and her experience as an actress clearly informs her high-energy, theatrical, and comedic speaking style. She is the author of The Celebrity Experience: Insider Secrets to Delivering Red-Carpet Customer Service (Wiley, 2008). As a speaker and consultant she works with a wide variety of clients, including those in healthcare, senior living, entertainment, retail, financial services, pharmaceuticals, and others. Donna happily lives in Asheville, North Carolina, with her husband, Jim, and their two dogs, Moxie and Tonks.

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