Describes how to build a competitive edge by developing a superior operation
This graduate-level, practice-oriented handbook teaches students how to hone a competitive edge in a health care delivery organization (HDOs) by developing a superior operation. Demonstrating how-to concepts and tools, the text delivers information on achieving excellence by balancing four competitive priorities: quality, cost, timeliness, and flexibility. It bridges the gap between the perspectives of clinicians and administrators to provide a common platform and framework for building a competitive advantage. Not only does the text equip students with the capability to adapt to change, but promotes the ability to anticipate change—change that will surely occur as health care continues to undergo vast and rapid evolution.
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