商品簡介
The authors apply interpersonal communication theory to professional encounters in libraries, discussing the principles of theories of Aristotle, John Locke, Juergen Ruesch and Gregory Bateson, Paul Watzlawich and his colleagues, and Erving Goffman, with illustration using examples from different types of interpersonal encounters in libraries, including those with colleagues, the public, managers, and subordinates. The second part outlines a content/relational model for reference encounters. Annotation ©2016 Ringgold, Inc., Portland, OR (protoview.com)
