SEIZING INDIVIDUAL OPPORTUNITY IN THE AGE OF SMART MACHINES

We now are in the era of service innovations and service models that are enabled by AI and cognitive computing. Some analysts have created fears of a replacement of human workers by smart machines, with a consequent loss of jobs and of morale among the population. In Seizing Individual Opportunity in the Cognitive Computing Era, Hastings and Saperstein explain why the opposite will be the case, and how individuals in all walks of life will find new ways to thrive with the help of cognitive assistants.This new book builds on the Service Thinking framework to focus upon the opportunity for individuals to augment and empower themselves by utilizing emergent cognitive computing capabilities. They may work in an enterprise, own a small business, lead a start-up, be a freelancer, or an individual customer of services who will benefit from the cognitive augmentations becoming available. In all cases, it’s a positive, optimistic and empowering message for individuals. The adaptive T-shaped individual will enjoy a cognitively augmented future if they seize the opportunity