商品簡介
New edition of a text on CTI, which the author defines by quoting Lois B. Levick: "A technology platform that merges voice and data services at the functional level to add tangible benefits to business applications." Coverage includes the computer and telephone environments, CTI links, CTI protocols, networked switching and third parties, media processing technology, application creation, case studies of various providers and companies, the market for CTI, and CTI system engineering. Annotation c. by Book News, Inc., Portland, Or.
