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When it comes to business, it's all too easy to lose sight of the big picture. After all, who hasn't met that manager who gets so obsessed with the product that they stop communicating with their team? Or who focusses so much on that month's bottom line that they ignore the long-term strategy? Or who tweaks one seemingly insignificant aspect of company policy, without realising the shockwaves it will send through the rest of the business? Matt Watkinson knows that it doesn't have to be that way. Organisations can only triumph when considered as an organic whole - and his unique system offers a refreshingly holistic approach. The Grid is a cluster of nine key factors which, considered together, increase your entire company's success. It incorporates every element of business, and shows how they interact: from those crucial little things like holding on to talent, right through to correctly identifying the wants and needs of your customer. Throughout, Watkinson offers compelling, easy-to-follow tips on how you can apply his technique to your own company, however big or small.In business, everything is inter-connected. The Grid is a game-changing system that ensures that your whole organisation thrives - because when you're running a company, it isn't enough to focus only on the small things.
作者簡介
Matt Watkinson is an internationally renowned author, speaker and business consultant. He has been cited and interviewed by the world's leading research firms, and invited to address industry leaders worldwide. His first book, The Ten Principles Behind Great Customer Experiences won the CMI's Management Book of the Year Award in 2014.
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