The Theory and Context Behind the Shingo Model ─ A Complex Systems-based Framework for Enterprise Excellence

The Shingo Enterprise Excellence Prize Model (SEEM) has exerted global influence over the ways that exceptional organizations formulate/deploy strategy with its focus on processes, Lean thinking, continuous improvement, innovation, workforce development, and supplier strategies. This book details the SEEM, which lies at the heart of the Shingo Prize. It will link the theoretical underpinnings of the SEEM and their implications for practice. Case studies illustrate important points. Selected tools that support practical implementation of the model are discussed and their use illustrated. This book will deepen understanding of why the model works and how implementation can be accomplished.

Dr. Gerhard Plenert recently joined the Shingo Prize Institute as the Director of Executive Education. This is a faculty position in the Huntsman School of Business at Utah State University in Logan, Utah. As a consultant, Dr. Gerhard Plenert has been helping organizations execute operational and supply chain transformations for more than twenty years. Dr. Plenert was also a tenured full professor at California State University, Chico, and a professor at BYU Provo, BYU Hawaii, the University of Malaysia, and the University of San Diego. Rick Edgeman is Shingo Institute Research Director & Clinical Professor of Management in the Jon M. Huntsman School of Business at Utah State University. He is also Guest Professor of Quality Management in the Quality Sciences Division at Uppsala University (Sweden). Rick’s expertise resides in Sustainable Enterprise Excellence, Six Sigma Innovation & Design, Quality Management, and Social-Ecological Innovation. He co-chaired the Performance Management Association Global Conference co-hosted by Cambridge University and Aarhus University in June 2014 & chaired the ‘Sustainable Enterprise Excellence, Innovation & Intellectual Capital’ track at the 5th European Conference on Intellectual Capital while also providing the keynote for the May 2015 IBIMA Conference on "Innovation Vision 2020: from Regional Development Sustainability to Global Economic Growth" in Amsterdam, Holland