The classic leadership guide for inspiring your employees—available in paperback for the first time with a new foreword by Dr. Marshall Goldsmith
Are your people passionate about what they do? Are they on board with your team's real purpose? Do they go the extra mile for your customers? In Engaging the Hearts and Minds of All Your Employees, leadership expert Lee J. Colan reveals the practical steps necessary to inspire and engage your employees. He shows you how to meet their most basic intellectual and emotional needs while assessing your own engagement style. By fully engaging your employees, you'll ignite stellar team performance and customer service.
With clear, concise strategies, Colan reveals how to look beyong the employee to the person to you can fulfill their three: intellectual needs (Achievement, Autonomy, and Mastery) and three emotional needs (Purpose, Intimacy, and Appreciation). You’ll find concrete action steps to:
•Identify ways to eliminate barriers to achievement
•Define boundaries within which employees have the autonomy to do their jobs
•Create a compelling purpose for your team
•Focus resources and time to best support your purpose
•Answer the Fundamental Four questions that employees are always asking, whether you hear them or not
•Create team rituals that help build intimacy, and more
This paperback edition features an insightful new foreword by Dr. Marshall Goldsmith, the renowned leadership expert ranked as one of the top ten Most-Influential Business Thinkers in the World. Packed with proven strategies for fully engaging your eam as well as instructive examples from stellar companies including Nordstrom, Southwest Airlines, Toyota, and General Electric, Engaging the Hearts and Minds of All Your Employees is your field guide for conquering your competition…one employee at a time.
