商品簡介
Most organizations are terrified of conflict in the workplace: handled incorrectly, conflict becomes drama, which is costly at all levels, and reducing conflict before it becomes drama has only limited effects. Because of this, conflict seems an inevitably negative force-but according to Nate Regier, that isn't true. He argues that conflict is something that can have positive or negative outcomes, and he uses this book to show how to harness its positive potential. By relying on what he calls the Compassion Cycle-a process that allows leaders to balance compassion and accountability-Regier argues that conflict can be transformed into a growth experience that enables significant gains in energy, productivity, engagement, and overall satisfaction in relationships.
