ISO 9001, ISO 14001, and New Management Standards (Measuring Operations Performance)

This book is a comprehensive reference on ISO management system standards and their implementation. The impacts that ISO 9001 and ISO 14001 have had on business performance are analyzed in depth, and up-to-date perspectives are offered on the integration of these and other management standards (e.g. SA8000, ISO/TS 16949). Detailed information is provided on the signaling value of different management standards and on the new ISO standards for management systems, such as ISO 50001 and ISO 45001, relating to energy management and occupational health and safety. The role of audits in ensuring compliance with the standards and achievement of objectives is also carefully considered. The volume examines avenues for further research and emerging challenges. In offering an integrated, holistic perspective on ISO management system standards, this book will have wide appeal for academics, public decision-makers, and practitioners in the field of quality and environmental management.

Inaki Heras-Saizarbitoria is Full Professor of Business Organization at the University of the Basque Country. He has held this position since 1993 and from 2007 to 2012 served as Dean of the School of Business Administration of San Sebastian at the university. Prof. Dr. Heras Saizarbitoria has participated as the main researcher in several projects financed by the University of the Basque Country, the Basque Administration, and the Spanish Government. He has previously published more than ten specialized books and reports on Business Organization and Public Administration Policies and is the author of more than 100 articles in national and international indexed academic journals, including, since 2002, 52 in ISI-ranked journals.