90折
Customer Service Training
商品資訊
ISBN13：9781138433557
出版社：PBKTYFRL
作者：Maxine Kamin
出版日：2019/02/04
裝訂：精裝
規格：29.6cm*21.5cm*2.3cm (高/寬/厚)
定價
：NT$ 10800 元優惠價
：
90 折 9720 元
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商品簡介
商品簡介
The Trainers Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes downloadable resources with PowerPoint presentations and electronic copies of all supporting material featured in the book.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
create fantastic customer service to meet your specific needs
raise the bar for service excellence
become a more effective and efficient facilitator
ensure training is on target and gets results
This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:
create fantastic customer service to meet your specific needs
raise the bar for service excellence
become a more effective and efficient facilitator
ensure training is on target and gets results
This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service.
Fred S. Anton, Chief Executive Officer, Warner Bros. Publications
Other books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.
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