IT SERVICE MANAGEMENT ISO IED20000-1
商品資訊
系列名：POCKET GUIDE FOR EXECUTIVES
ISBN13：9789401807012
出版社：van Haren Publishing
作者：DOLF VAN DER HAVEN
出版日：2020/10/26
裝訂／頁數：平裝／75頁
規格：24.4cm (高)
商品簡介
''The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.
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