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In 2005, customer service expert Michael Stone travels to Cincinnati, Ohio to promote his latest book at a convention in a hotel. He feels distant from everyone around him, whom he perceives as having an identical face and voice, including his wife and son. Michael practices his talk in his hotel room, but is haunted by the memory of an angry letter from an old flame, Bella, whom he abruptly left without explanation years ago. He arranges to meet her in the hotel bar; still upset, she is outraged by his invitation to his room and storms out. Going for a walk, Michael mistakes an adult toy store for a children's toy store. Wanting to buy his son a present, he goes in and discovers his mistake, but is fascinated by a Japanese animatronic doll behind the counter.
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