Excellence in Everything
If service were a simple task, there wouldn't be so many scathing Yelp reviews or dissatisfied customers venting online, on their smartphones, or at the nearest restaurant or dry cleaners. Such pique has a cost: One survey found that 94 percent of respondents avoided a purchase after reading a negative online review. Eighty percent changed their mind about a recommended purchase because of a "thumbs down."
Mike Kai has encountered reasons for such reactions, be that botched food orders, unreasonable delays, or service with anything but a smile. The way to overcome such business killers lies in the teaching implicit in a centuries-old story: King Solomon and the Queen of Sheba. Although details of the queen's visit to the famed, wise leader of Israel are brief, in this creative reflection Mike weaves the details of what we do know into modern-day business principles. In doing so, he shows how it is possible to employ the kind of excellence that turned the heads of royalty years ago-and will still impress others.
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
