Addictive Service
商品資訊
ISBN13:9798985490206
出版社:Lightning Source Inc
作者:Kurt Feldner
出版日:2022/05/14
裝訂:平裝
規格:22.9cm*15.2cm*0.3cm (高/寬/厚)
商品簡介
Can serving others be addictive? If so, who's the one that's addicted? The customer or the service provider? This book will show how the customer service provider can transform their routine from a JOB to a passion and addiction. This book is designed to be a quick read with easy to understand principles and practical suggestions for elevating their service to gold standard levels. Whether the reader is new to providing customer service OR is an industry veteran, they will learn how to craft and develop their skillset, focus on what it truly means to serve, and tap into their potential for providing unforgettable service. After reading this book, the service provider should feel challenged and compelled to approach customer service in a totally new and transformative way. When they begin serving with passion and the right frame of mind, their work will become meaningful. They will serve with a sincere passion from deep within. They will learn how to unleash their potential and become addicted to serving others. And they may also discover that their customers become addicted to the service they provide. Because this book is a quick read and is priced for bulk purchasing, the hope is that human resources and training managers will find this book to be an attractive training and orientation tool for their new & existing employees who serve others. This is a must-read for all customer service providers.
主題書展
更多書展購物須知
外文書商品之書封,為出版社提供之樣本。實際出貨商品,以出版社所提供之現有版本為主。部份書籍,因出版社供應狀況特殊,匯率將依實際狀況做調整。
無庫存之商品,在您完成訂單程序之後,將以空運的方式為你下單調貨。為了縮短等待的時間,建議您將外文書與其他商品分開下單,以獲得最快的取貨速度,平均調貨時間為1~2個月。
為了保護您的權益,「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨,請在商品鑑賞期內寄回,且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。

