Creating Conversational Leadership: Combining and Expanding Knowledge Management, Organization Development, and Diversity & Inclusion

Knowledge services is an approach to the management of intellectual capital that converges information management, knowledge management, and strategic learning into a single enterprise-wide discipline. The purpose of knowledge services is to ensure the highest levels of knowledge sharing within the organization in which it is practiced. Knowledge services is industry and workplace agnostic, with important management and leadership value to knowledge strategists and knowledge leaders in all types of organizations.

This new series presents and discusses new and innovative approaches to knowledge sharing used by organizational management in all fields of work. The authors are chosen to provide critical analysis of issues and to present solutions to selected knowledge leadership challenges in all workplace environments. The book series strives to present practical solutions that can be applied in all institutions worldwide. It thereby contributes significantly to improvements in knowledge management, knowledge services, knowledge strategy development, and knowledge sharing within the organization.

Editorial Board

Michelle Dollinger, Manager, Knowledge Services Manager, Global Financial Advisory, Deloitte

Sue Henczel, Author, Business Owner at Infase Training (Australia) Pty. Ltd.

Lee Igel, Author, Clinical Associate Professor, Tisch Institute, Co-Director, Sports & Society, at the New York University School of Professional Studies, and Associate of the Division, Medical Ethics, for the New York University Langone Medical Center.

Barrie Levy, Knowledge Services Coordinator, Kohn Pedersen Fox Associates, Architects and Associate Lecturer, Columbia University in the City of New York

Anne Kershaw, Owner and Managing Director, Reasonable Discovery, LLC and Lecturer, Columbia University in the City of New York

Take this opportunity to learn more about Knowledge Services in these five free webinars from series editor Guy St. Clair:

1. Knowledge Services: A Strategic Framework for the 21^st Century Organization (27.12)

This webinar introduces knowledge services, helping the viewer define knowledge services as the best management tool for successful knowledge sharing. With knowledge strategy (and the role of the knowledge strategist) clearly defined, the achievement of highest-quality knowledge sharing becomes the standard management methodology for performance excellence within any group, organization, or community.

Click here to view the webinar:

https: //us02web.zoom.us/rec/share/PoflSngMmJZm9s1F7-l-JYyx6wm3U66Ybpzh3hr8ySqsVaMBsASaSC3UYnYYoDAl.0kVwkZZ4btowVzq_?startTime=1615849344000

Slides PDF (without voiceover, to enable viewers to read the text and access live links, including the link to the free PDF copy of Guy St. Clair's book Knowledge Services: A Strategic Framework for the 21^st Century Organization): http: //adobe.ly/3lwYk0g

2. Collaborative Knowledge Services: Sharing Information, Knowledge, and Strategic Learning (27.48)

Collaboration is the operational driver for success in any organization, group, or community. With collaborative expertise, the knowledge strategist is positioned for establishing a strategic knowledge framework. In doing so, organizational and enterprise leaders are then positioned for excellence in knowledge sharing.

Click here to view the webinar: https: //us02web.zoom.us/rec/share/KqKIAZZXYEyWTPWdLdVc7axMbZVLak_sM6yl6ppi_k1y2NP21FtiAJN8iFfMa4YB.yn2D7FkCHBXRfPb2?startTime=1615854244000

Slides PDF (without voiceover, to enable viewers to read the text and access live links): http: //adobe.ly/2QeJIXM

3. The Future of Knowledge Work: Exploring Management, Leadership, and Knowledge Services Principles (27.37)


As knowledge workers respond to the many documented challenges relating to the future of work, much good advice about knowledge sharing comes from identified management leaders of the past. The smartest knowledge strategists then connect this guidance with the newest and most modern input they can find and, as described in this webinar, merge it all together with established knowledge services principles.

Click here to view the webinar:

https: //us02web.zoom.us/rec/share/kJArgSXlMPDk-qHFqo3pDQqLY_Tn3x_iFaDt_Ovy7YytRQ5cu3U6adajclHxcYYO.TJqdIQHbR8sjo4af?startTime=1615910778000

Slides PDF (without voiceover, to enable viewers to read the text and access live links): http: //adobe.ly/310hXVa

4. Critical Success Factors: The Knowledge Services Audit (The Knowledge Services Assessment) (26.07)

Knowledge sharing effectiveness is founded on the quality of the organization's knowledge services. As the knowledge strategist develops the strategic framework for knowledge services, knowledge sharing efforts are measured and evaluated for their contribution to knowledge services success. The primary measurement tool - the knowledge services audit - determines how the organization, group, or community can move toward success within its knowledge domain.

Click here to view the webinar:

https: //us02web.zoom.us/rec/share/WuwvXq8qropkWdQ4Ouxj5JNoD6nouxWeBbrynsUM4XLn9eAoJ8uvoi9qn3JiuRtT.lr8V6zeP05zvm7yX?startTime=1615915024000

Slides PDF (without voiceover, to enable viewers to read the text and access live links): http: //adobe.ly/2OJ7uem

(5) From Knowledge Strategist to Knowledge Thought Leader (29.08)

The knowledge services strategic framework is all about <