Closing the Service Gap: How to Connect Customers, Employees and Organisations
商品資訊
ISBN13：9781292444352
出版社：Pearson
作者：Benjamin Laker
出版日：2023/07/03
裝訂：平裝
商品簡介
How connected are your customers, employees and organisation?
As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world's largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as 'RenDanHeyi', a Chinese term that means 'each employee' (Ren), 'the needs of each customer' (Dan) and 'the connection between the two' (Heyi).
With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:
- Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation.
- Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.
- Create a connected organisation that generates sustainable and scalable revenue for the business.
- Transform your leadership from one that delegates to one that empowers and enables employees.
購物須知
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。