In the health care field, it is not enough to know how to communicate, but also to know how to communicate our emotions and how to interpret those of others.
Elena Herrero teaches in a practical, concrete and entertaining way different essential skills to improve the relationship we deal with others on a daily basis. Necessary in all areas of our daily life.
Improving our empathy, body and verbal language, emotional intelligence, delivering bad news, being able to recognize a situation that could lead to conflict .....
It uses reflection exercises, questionnaires and mental maps to better fix the learning.
The prologue was written by Rafael Matesanz, founder of the National Organization of Transplants in Spain, who has needed large doses of communication in his professional career.
